Terms of Service
Effective date: 17 July 2026 Provider: Ryan Murdoch Haste (ABN 93 739 849 070) trading as Wattle Veterinary Health (“Wattle”, “we”, “us”). Registered address: 153 Arcadia Road, Arcadia NSW 2159 Contact: [email protected]
1. Parties and acceptance
1.1 These Terms are an agreement between Wattle and the veterinary clinic or business that registers an account (the “Customer”, “you”). They govern all use of the Wattle Clinic platform and related applications (the “Service”) by the Customer and its authorised users.
1.2 By creating an account, or by using the Service, you accept these Terms. The person who creates the account or accepts these Terms warrants that they have authority to bind the Customer, and accepts these Terms on the Customer’s behalf.
1.3 If you do not agree to these Terms, do not create an account or use the Service.
1.4 These Terms incorporate the Data Processing Addendum and the Privacy Policy by reference. If there is an inconsistency, the order of precedence is: the DPA (for handling of personal information), then these Terms, then the Privacy Policy.
2. The Service
2.1 Wattle Clinic is a veterinary practice-management and electronic-health-records platform. It currently includes: patient and client records, consultation and clinical notes, scheduling, billing of your clients (invoices, estimates, payments, receipts), client communications, inventory and catalogue management, data export tooling, and — where enabled — a Schedule 8 controlled-drug register (see clause 5). A native mobile companion app may also be provided.
2.2 We may add, modify, or improve features of the Service at any time. We will not remove or materially degrade core record-keeping functionality (the ability to create, view, and export patient and client records) without reasonable prior notice to you.
2.3 The Service depends on third-party service providers (including hosting, authentication, email delivery, and payment processing). We select and manage these providers with reasonable care; a current list of sub-processors is available on request (see the DPA, clause 4).
2.4 Features identified in-app or in documentation as beta, preview, or early access are provided for evaluation, may change or be withdrawn without notice, and are excluded from clause 2.2.
2.5 The Service is a record-keeping and practice-management tool. It is not a diagnostic device and does not provide veterinary or clinical advice (see clause 13.8).
3. Accounts and eligibility
3.1 You must provide accurate and current registration details for the clinic and each user, and keep them up to date. Users assigned a veterinarian role must provide a valid veterinary registration number and the state or territory of registration.
3.2 You are responsible for the acts and omissions of your users, for keeping credentials secure, and for ensuring logins are not shared. Authentication is provided through our identity provider; you must notify us promptly at [email protected] if you suspect an account has been compromised.
3.3 Role honesty. Subscription fees are calculated on the number of users holding the veterinarian (“vet”) role (clause 7), and certain regulated functions — including finalising Schedule 8 register entries — are restricted to that role. You must assign roles that accurately reflect each user’s actual position and professional registration. Deliberately misdeclaring a veterinarian under another role to avoid seat fees is a breach of these Terms, and also undermines your own controlled-drug compliance controls (because register finalisation attribution depends on correct roles). We may correct billing retrospectively and/or suspend the account under clause 9 where roles have been materially misdeclared.
4. Customer data and responsibilities
4.1 Your records are yours. As between the parties, you own all clinic, client (pet-owner), and patient data you and your users enter into the Service (“Customer Data”). We claim no ownership of Customer Data.
4.2 We handle Customer Data on your behalf under the Data Processing Addendum (the “DPA”), which is incorporated into these Terms by reference. If these Terms and the DPA conflict in relation to the handling of personal information, the DPA prevails.
4.3 For pet-owner and patient records entered into the Service, you are the APP entity (the organisation responsible under the Privacy Act 1988 (Cth) and the Australian Privacy Principles). You are responsible for the accuracy and lawfulness of the data you record, for obtaining any consents required from your clients, and for responding to your clients’ privacy requests. We will assist as described in the DPA.
4.4 You remain solely responsible for meeting your own professional, statutory, and regulatory obligations, including veterinary record-keeping requirements and controlled-substance (scheduled-drug) duties in your state or territory. The Service assists with record-keeping but does not discharge those obligations.
5. Schedule 8 register
5.1 Where enabled, the Service includes an electronic Schedule 8 controlled-drug register with append-only entries, witnessing, and audit features.
5.2 The register is provided as a convenience record-keeping tool. It is not represented to satisfy the legal requirements for a drug register in any Australian state or territory. You must continue to maintain your statutory drug register (for example, a bound paper register) in the form required by the law of your state or territory, and you remain solely responsible for compliance with all controlled-drug legislation applying to your practice.
5.3 In no circumstances does Wattle warrant that use of the register discharges your legal duties in relation to controlled drugs. Register data is exportable at any time (see clause 10.5).
6. Acceptable use
6.1 You must not, and must ensure your users do not:
- (a) use the Service for any unlawful purpose or in breach of any law;
- (b) attempt to probe, breach, or circumvent security controls, or access data belonging to another clinic;
- (c) resell, sublicense, or make the Service available to third parties as a service bureau;
- (d) scrape, bulk-extract, or systematically harvest data from the Service other than through the provided export tools;
- (e) upload malicious code or content, or content you have no right to upload;
- (f) reverse engineer the Service except to the extent permitted by law that cannot be excluded.
6.2 We may suspend access under clause 9 where we reasonably believe conduct breaches this clause or puts the Service, its data, or other customers at risk.
7. Fees and billing
7.1 Prices. Subscription fees are as published at wattlevet.com at the time of billing. Fees are charged in Australian dollars.
7.2 Founding-clinic discount. Clinics that subscribe during our founding period receive a founding-clinic discount off the published list price, shown as a named discount line on each invoice. The initial discount applies to your first 12 billing months. From your 13th billing month, it automatically steps down to a smaller, ongoing discount off the published list price for as long as your subscription continues — it does not revert to the full published list price. Both the initial rate and the ongoing rate that applies afterwards are disclosed to you before you subscribe. We may vary or withdraw the availability of this discount for new subscribers at any time; doing so does not affect clinics that have already subscribed.
7.3 Seats. Fees are charged per user holding the veterinarian (“vet”) role, per month. Users in nurse and support-staff roles are free of charge. Each clinic is billed for a minimum of one vet seat, including clinics with no user holding the vet role.
7.3.1 The billable seat count is the number of active vet-role users on your account. If your seat count changes (for example, a vet joins or leaves), we may adjust your billing to reflect the change from the next billing cycle, and may correct undercharged periods where roles were misdeclared (clause 3.3). Suspended or deactivated users do not count as seats.
7.4 GST. Prices are exclusive of GST. The provider is not currently registered for GST; GST will be added to fees if and when the provider becomes registered for GST.
7.5 Payment. Fees are billed monthly in advance and collected by our payment processor. Wattle does not hold your card details. You authorise recurring charges to your nominated payment method.
7.6 Payment failure. If a payment fails, we will notify you and retry in accordance with our dunning process. Payment failure does not suspend or restrict your access to the Service or to your data. We may recover unpaid fees as a debt.
7.7 Price changes. We may change fees by giving you at least 30 days’ notice, with the change taking effect from your next billing cycle after the notice period ends. The scheduled step-down of the founding-clinic discount under clause 7.2 (from the first-12-months rate to the ongoing rate) is not a price change for the purposes of this clause: it is disclosed to you before you subscribe and takes effect automatically at the end of your 12-month discount period.
7.8 No trial. The Service is offered without a free trial. There are no refunds except as required by law (see clause 13).
8. Term, cancellation, and data export
8.1 Your subscription continues month to month until cancelled.
8.2 Cancellation by you. You may cancel at any time through the in-app account-deletion flow (Settings → Account). Cancellation takes effect at the end of the current billing period; you retain full access until then and are not charged again. No refunds or proration apply to the remainder of the period.
8.3 Export before you go. You are responsible for exporting any data you need to keep — including data you must retain under your own statutory clinical-record and drug-register retention obligations — before your cancellation takes effect. Export tools (full clinic export and Schedule 8 register export) are available in-app at all times during your subscription.
8.4 Retention window and purge. After cancellation takes effect, your Customer Data is retained for 90 days (the “retention window”) and is then permanently purged. During the retention window, you may request restoration of your account via support ([email protected]); restoring requires a new subscription. After purge, restoration is impossible.
8.5 Immediate purge. You may request immediate permanent purge of your Customer Data at any time after cancellation by written request to [email protected]. We will act on the request after confirming it is authorised and that you understand the consequences.
8.6 What survives a purge. We retain our own tax records for five years as required by Australian tax law: your clinic’s legal name, ABN, billing address, subscription invoice numbers, amounts and dates, and payment-processor identifiers. No clinical, patient, or client records survive a purge.
8.7 Your retention duties are yours. Statutory retention periods for veterinary clinical records and drug registers bind your practice, not Wattle, and in several jurisdictions exceed the retention window. Cancelling without exporting does not relieve you of those duties; clause 8.3 exists so you can meet them.
9. Suspension and termination by Wattle
9.1 We may suspend or terminate your access where: (a) you materially breach these Terms and (where the breach is remediable) fail to remedy it within a reasonable period after notice; (b) your use presents a security risk to the Service or other customers; or (c) your use is unlawful or exposes us to legal liability.
9.2 We will give notice before suspension or termination where practicable; where immediate action is required (for example, an active security incident), we may act first and notify you as soon as reasonably possible.
9.3 If we terminate under this clause, the retention window in clause 8.4 still applies. Export tooling remains available in-app for the duration of the retention window unless we have also suspended your access, in which case you may request an export via [email protected] and we will provide it within 7 days.
9.4 Suspension for prolonged account inactivity follows the process described in our published documentation (warning, grace period, suspension); inactivity never results in automated deletion of data.
10. Availability and support
10.1 We aim to keep the Service highly available and operate to internal availability, backup, and recovery targets. These targets are goals, not a service-level agreement. We do not guarantee uninterrupted or error-free access, and no service credits are payable for downtime.
10.2 Planned maintenance, upstream provider outages, and events beyond our reasonable control may cause downtime. Where practicable we will schedule maintenance to minimise disruption.
10.3 Support is provided by email at [email protected] during Australian business hours on a reasonable-endeavours basis.
10.4 We maintain routine backups of Service data for disaster-recovery purposes. Backups are operated to internal targets, are not individually restorable on request, and are not a substitute for your own exports under clause 8.3.
10.5 Vendor-failure safeguard. Your ability to export your Customer Data (including the Schedule 8 register, which is exportable independently of the rest of the app) is available at all times during your subscription. You should maintain your own downtime procedures (including a paper-book fallback for controlled-drug recording) for periods when the Service is unavailable.
11. Intellectual property
11.1 We (and our licensors) own all intellectual property in the Service, including its software, design, documentation, and the “Wattle” and “Wattle Clinic” names and marks. Nothing in these Terms transfers that ownership to you.
11.2 We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service for your clinic’s internal business purposes during your subscription, subject to these Terms.
11.3 You own your Customer Data (clause 4.1). You grant us a licence to host, process, transmit, and display Customer Data only as needed to provide the Service and as described in the DPA.
11.4 If you give us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.
12. Privacy
12.1 Our Privacy Policy describes how we handle personal information for which we are the APP entity (including your staff’s account details and our own billing and support records) and is incorporated into these Terms by reference.
12.2 Handling of pet-owner and patient data entered by you is governed by clause 4 and the DPA.
13. Warranties and liability (Australian Consumer Law)
13.1 We will supply the Service with due care and skill.
13.2 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted, or modified. Where you acquire the Service as a small business, the ACL consumer guarantees may apply to you, and these Terms operate subject to them.
13.3 Where our liability for breach of a non-excludable guarantee can lawfully be limited, our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
13.4 Subject to clauses 13.2, 13.3, and 13.5, and to the extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms or the Service, however arising (including in contract, tort, or under statute), is limited to the total fees paid by you for the Service in the 12 months before the event giving rise to the claim.
13.5 Carve-outs. The limitation in clause 13.4 does not apply to: (a) liability that cannot be excluded, restricted, or limited under the Australian Consumer Law or any other law; (b) liability arising from our fraud or wilful misconduct; (c) death or personal injury caused by our negligence; or (d) our liability for infringement of a third party’s intellectual property rights arising from your authorised use of the Service.
13.6 To the extent permitted by law, neither party is liable to the other for any indirect, special, or consequential loss, or for loss of profits, revenue, or anticipated savings, even if advised of the possibility.
13.7 Subject to clause 13.2, and to the extent permitted by law, we exclude all other conditions, warranties, and guarantees, whether express or implied.
13.8 No clinical liability. The Service is a record-keeping and practice-management tool. It is not a diagnostic device, does not provide veterinary, medical, or clinical advice, and must not be relied on as a substitute for professional veterinary judgement. To the extent permitted by law, we accept no liability for clinical decisions, diagnoses, treatments, or outcomes, which remain entirely the responsibility of you and your veterinarians.
14. Indemnity
14.1 You indemnify us, and will keep us indemnified, against liabilities, costs, and losses (including reasonable legal costs) that we suffer or incur arising from a third-party claim in connection with: (a) Customer Data you upload that is unlawful or infringes a third party’s rights; (b) your unlawful use of the Service or use in breach of these Terms; or (c) your failure to meet your own professional, privacy, or controlled-drug obligations.
14.2 Your obligation under clause 14.1 is reduced to the extent that our own breach of these Terms, negligence, or wilful misconduct contributed to the liability, cost, or loss.
14.3 If we seek to be indemnified under clause 14.1, we will notify you promptly of the claim, allow you (at your cost) to participate in its defence, and not settle it in a way that admits liability on your part without your consent, not to be unreasonably withheld.
15. Assignment
15.1 We may assign or novate these Terms (and the DPA) to a successor entity — including a company incorporated to carry on the Wattle Clinic business — by giving you notice. No re-acceptance by you is required; your subscription, data, and pricing continue unchanged with the successor.
15.2 You may not assign or transfer these Terms or your subscription without our prior written consent (not to be unreasonably withheld, for example on the sale of your practice).
16. Changes to these Terms
16.1 We may update these Terms from time to time. We will notify you of changes via the app and/or the email address on your account.
16.2 For material changes, we will give at least 30 days’ notice before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a change, you may cancel under clause 8 before it takes effect.
17. Notices
17.1 Notices to Wattle must be sent to [email protected].
17.2 Notices to you may be given via the email address associated with your account or by in-app notification, and are taken to be received when sent (email) or first displayed (in-app).
18. General
18.1 Governing law. These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
18.2 Entire agreement. These Terms, together with the DPA and the Privacy Policy, are the entire agreement between the parties about the Service and supersede all prior discussions and representations (other than any that cannot be excluded by law).
18.3 Severability. If any provision of these Terms is unenforceable, it is severed to the extent necessary, and the remainder continues in force.
18.4 No waiver. A failure to enforce a provision is not a waiver of it.
18.5 Force majeure. Neither party is liable for delay or failure to perform (other than an obligation to pay money) caused by events beyond its reasonable control, including natural disasters, utility or telecommunications failures, and acts of government.
18.6 Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
18.7 Survival. Clauses 4 (Customer data), 8.4–8.7 (retention and purge), 11 (IP), 13 (liability), 14 (indemnity), and 18 survive cancellation or termination of these Terms.