Privacy Policy

Effective date: 13 October 2026

This policy explains how Wattle Veterinary Health Pty Ltd (ACN 703 178 063, ABN 64 703 178 063) (“Wattle”, “we”, “us”) handles personal information in connection with Wattle Clinic, our practice management software for veterinary clinics, and our websites.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who this policy applies to

This policy applies to:

• people who work at a clinic and have a Wattle account;
• pet owners whose details a clinic keeps in Wattle, or who book with a clinic through its online booking page;
• people who visit our websites or contact us.

2. Clinics are responsible for their own records

Most of the personal information in Wattle belongs to a clinic. When a clinic records details about its clients and their animals, or a client gives those details to the clinic through an online booking page, the clinic decides what is collected and how it is used. We store and process that information for the clinic, on its instructions, under our Data Processing Addendum.

If you are a pet owner and have a question about your information, contact your clinic first. We will help the clinic respond.

We are responsible for the information we collect for our own purposes: account details for clinic staff, our billing and support records, and enquiries made through our websites.

3. Information we collect

Information you give us

• Account details, such as your name, email address, role and, for veterinarians, registration details.
• Billing details for a clinic’s subscription, such as the business name, ABN and billing address. Card payments are handled by our payment provider. We do not store card numbers.
• Anything you send us when you contact us or ask for support.

Information clinics keep in Wattle

Clinics use Wattle to keep records about their clients and patients. These can include:

• a client’s name, address, phone number and email address;
• an animal’s clinical records, including notes, treatments, results, documents and photos;
• appointments, invoices, payments and estimates;
• messages the clinic sends to its clients, and texts a client sends back;
• a client’s choices about reminders, including a request to stop texts.

Information given through an online booking page

When you book with a clinic through its booking page, you give the clinic your name and contact details, the address for the visit where the clinic asks for it, details about your pet, and your answers to any questions the clinic asks. That information goes to the clinic and becomes part of its records.

Information collected automatically

• A record of actions taken in the software, such as who created or changed a record and when. Clinics rely on this for their clinical and legal records.
• Technical information, such as IP address, browser type and error reports, which we use to keep the service secure and working.
• On a clinic’s booking page, a count of visits and of the steps taken on the page, so the clinic can see how its page is used. This does not include your name, contact details or IP address. It does note whether a phone or a computer was used and which site linked you to the page.

4. Sensitive information

Clinical records in Wattle are about animals, not people. We do not set out to collect sensitive information about individuals. If a clinic’s records include it, we handle it with the same care as the rest of the clinic’s records.

5. How we use personal information

We use personal information to:

• provide Wattle Clinic and its features to clinics;
• keep the service secure and prevent misuse;
• answer enquiries and provide support;
• bill clinics for their subscription;
• send service messages and updates about the product;
• meet our legal obligations.

We do not sell personal information and we do not use it for advertising. We do not use the records clinics keep about their clients and patients for our own purposes, other than in a form that does not identify anyone, to run and improve the service.

6. Cookies and similar technologies

Wattle Clinic keeps you signed in using information stored in your browser. We do not use advertising or tracking cookies in the software or on our websites.

A clinic’s online booking page sets no cookies and stores nothing in your browser.

7. Who we share personal information with

We share personal information with service providers who help us run Wattle, including providers of hosting and data storage, sign-in, email and text message delivery, payment processing, error monitoring and automated text processing. They may use it only to provide their service to us.

We may also disclose personal information where the law requires or allows it, or with your consent.

We do not share personal information with anyone for their own marketing.

8. Where information is stored

The records clinics keep in Wattle are stored in Australia.

Some of our service providers are located overseas, including in the United States, and may handle limited personal information there. We take reasonable steps to make sure they handle it in a way that is consistent with the Australian Privacy Principles. You can ask us for a current list of our service providers and where they are located.

9. Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include encryption, keeping each clinic’s records separate from every other clinic’s, limiting access to people who need it, and keeping regular backups.

No system is completely secure. If you think your account or information has been compromised, contact us straight away.

10. How long we keep information

A clinic’s records are kept for as long as the clinic uses Wattle. After a clinic closes its account, we keep its records for 90 days in case the account needs to be restored, and then delete them. A clinic can ask us to delete its records sooner.

Clinics have their own legal obligations to keep clinical records and are responsible for exporting what they need before they close their account.

We keep our own billing and tax records for as long as the law requires. Counts of visits to booking pages are deleted after 13 months.

When you stop texts, we keep a record of that for as long as the clinic has your number, so that you are not texted again.

11. Access, correction and deletion

You can ask for access to the personal information we hold about you, or ask us to correct it.

• If you have a Wattle account, you can update your details in the software or contact us.
• If you are a pet owner, contact your clinic. The clinic holds your record and is responsible for responding. We will help it do so.

We respond to requests within 30 days. If we cannot do what you ask, we will tell you why.

Pet owners can also ask their clinic to delete their details. Because clinics must keep clinical records for a period set by law, a clinic may remove the details that identify you and keep the animal’s clinical record.

12. Marketing

We do not send marketing on behalf of anyone else. We send clinics service messages and news about Wattle Clinic. You can opt out of product news at any time.

Appointment confirmations and reminders are sent by your clinic, using Wattle. A reminder may come by email, by text, or both. To stop texts, reply STOP or ask your clinic. A STOP reply stops texts to your mobile from every clinic that uses Wattle, because they are all sent from one number. To start them again, ask your clinic. If you reply with anything else, your clinic gets the message.

13. Data breaches

If a data breach is likely to result in serious harm, we will notify the people affected and the Office of the Australian Information Commissioner, as the law requires. Where the breach involves a clinic’s records, we will tell the clinic promptly and help it meet its own obligations.

14. Complaints

If you have a concern about how we have handled your personal information, contact us at [email protected]. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

15. Changes to this policy

We may update this policy from time to time. The current version is always on this page. If we make a significant change, we will let clinics know before it takes effect.

16. Contact us

Wattle Veterinary Health Email: [email protected] Post: 153 Arcadia Road, Arcadia NSW 2159